What happensafter you getin touch.
No obligation on the first conversation, and no fee until you have one in writing. Five steps, in the order they actually happen. You will always know the next date before you leave.
Start the first step
From first message to filed application
Timings depend on your case, and you have yours in writing before anything starts.
You get in touch
WhatsApp, LINE or email. Tell us your current entry type, when it expires, and what you are trying to do. We reply within 24 hours.
We tell you what applies
Which route fits, which documents the office is asking for now, and anything in your situation that changes the answer. If nothing we do will help, that is the reply you get.
We agree a fee in writing
Before anything is prepared, and separate from the government fee. Nothing is filed and nothing is charged until you have said yes to both.
We prepare and check the file
We compile the set, check it against what the counter is asking for this month, and tell you the one or two things only you can supply.
We file, and we hand it back
We submit in person, collect the receipt, and give you the record with the next date on it.
What we need, and what you get back
Two short lists. Most of the friction in this work comes from one of them being vague.
What we need from you, and when
At the start: your passport details, your current entry type and its expiry date, and the address you actually live at. A photograph of each is enough to begin.
During: the one or two originals only you can provide, and a signature. We tell you which and when, rather than asking for everything on day one.
The document set for your particular application is confirmed with the office rather than recited from memory.
What you get back
The receipt from the office, the record of what was filed and when, and the next date you owe them something. That last one is the part people most often do not have, and it is the reason the following year is easier than this one.
What it costs
Our fee is agreed in writing before we start. The government fee is separate, and you see it on the receipt rather than folded into a total.
What happens if the office says no
Applications get returned, usually for a document rather than a decision. If that happens we tell you the same day, we fix what is missing, and we resubmit without charging you again. If it is a refusal rather than a return, we will explain what it means and what your options are, including the ones we cannot help with.
Process questions, straight answers
If yours is not here, it takes one message to ask, and you will hear back within 24 hours.
Do I have to go to the office in person?
For most filings we prepare everything and go with you, so the visit is one signature instead of one afternoon. A few steps require you in person by law, and we tell you exactly which.
How far ahead should I start?
Earlier than feels necessary. Several documents have a shelf life measured in weeks, so beginning too early wastes them and beginning too late costs a trip. We will give you the week to start.
Do you keep my passport?
No. Documents that must travel do so once, briefly, and go back to you. Most of the file is copies and photographs.
What if my situation changes halfway through?
Tell us the day it changes. A file that no longer matches your circumstances is the commonest reason an application comes back, and it is cheap to fix before submission and expensive afterwards.
Take the first step.
Tell us what you have and what is due. Within 24 hours you will have the route, the requirements and a fee quote.
One message is enough
No documents needed yet. Tell us what you hold, when it ends and what you need, and you will hear back within 24 hours.
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